Access to Blackboard by Community Members External to UQ - Procedures

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1. Purpose and Objectives

This procedure describes the process for obtaining access to Blackboard in cases where a person's relationship to UQ does not automatically allow for access. It also describes the management of these external access accounts including expiry and reactivation of expired external accounts.

2. Definitions, Terms, Acronyms

Blackboard – Central Learning Management System hosted and supported by the University.

Access - Authenticated access to Blackboard using UQ username and password.

External Access - Provision of an authenticated access account to Blackboard for a specific person who does not have an allocated UQ username and password.

Course sites – An online learning environment within Blackboard, typically related to a SI-net course.

Course Instructor - Person who has the 'Course Instructor' role in the Blackboard course site.

Applicant – Person requiring external access to Blackboard.

Expired account – An account, once created for a community member external to UQ, which is no longer active (12 months of inactivity). Expired accounts remain on the system with all user metadata intact. Expired accounts cannot be accessed by the account owner until reactivated by ITS staff.

3. Procedures Scope/Coverage

This procedure applies to all staff and students of the University of Queensland.

4. Procedures Statement

4.1 UQ staff with a 'Course Instructor' role can request access to specific Blackboard course sites for members of the community external to UQ including guest lecturers, professional peers and those involved in research activities relevant to the teaching activities of the Course Instructor. These accounts are made available only upon verified acceptance of the applicant’s identity.

4.2 Access will be provided only to individuals, and only to individuals directly nominated and confirmed by the individual Course Instructor.

4.3 It remains the responsibility of the Course Instructor to justify, if necessary, the provision of access for each individual.

4.4 Any external people accessing Blackboard must agree to operate within PPL 6.20.01 Acceptable Use of UQ ICT Resources. The Course Instructor remains responsible for any actions taken by the external user while using Blackboard.

5. Processes Relating to External Access to Blackboard

5.1 To request access to Blackboard for non-UQ users

Once in a course site (course management section), the Course Instructor selects 'External users' link from the 'Course tools' menu. Then, from the 'Select an Action" section, selects the option: 'create a new external user and enrol them in this course' and, completes the 'New user' online form.

See further instructions on how to request access to Blackboard for non-UQ users here.

5.2 Expiry of external access accounts

Expiry of external access accounts is at the discretion of the Senior Systems administrator of Blackboard.

An expiry date for the external account may be set by the course instructor at the time of creation. If no expiry date is set, the account will expire after 12 months of inactivity.

5.3 Reactivation of expired existing external access accounts

The Course Instructor must contact the ITS Helpdesk with a request to reactivate the account for the applicant.

When the account has been reactivated, the Course Instructor must then enrol the applicant into the specific Blackboard course.

Pro-Vice-Chancellor (Teaching and Learning) Professor Doune Macdonald
Pro-Vice-Chancellor (Teaching and Learning) Professor Doune Macdonald