1. Purpose and Objectives

These procedures enact PPL 3.60.01a Student Charter – Policy.

2. Definitions, Terms, Acronyms

No entries for this document.

3. Procedures Scope/Coverage

These procedures apply to all students and staff at The University of Queensland.

4. Procedures Statement

The Charter recognises that students are central to a dynamic University community, and so it elaborates their expectations associated with their community. The Charter also provides what the students can reasonably expect from the University in pursuing studies.

5. Student Expectations/ University Responsibilities

5.1 Students as individuals can expect:

1. to be treated with courtesy and respect
2. the University to address the reasonable needs of all students regardless of individual differences such as gender, ethnicity, age, sexuality, disability or mode of study (PPL 1.70.1 Equity and Diversity, PPL1.70.3 Racism, PPL 1.70.6 Discrimination and Harassment)
3. to communicate freely and to be able to voice alternative points of view in rational debate
4. to enjoy a study environment free from harassment, discrimination and bullying (PPL 1.70.2 Prevention of Sexual Harassment, PPL 1.70.6 Discrimination and Harassment, PPL 1.70.3 Racism)
5. to be provided with a harmonious work and study environment in which concerns and complaints are addressed as quickly as possible (PPL 3.60.02 Student Grievance Resolution)
6. to have personal privacy respected. Students may expect that personally sensitive information will be requested only where necessary for University academic or administrative functions and that, once collected, it will be adequately protected against inappropriate or unauthorised access (PPL 1.60.2 Privacy Management)
7. to have access upon request to personal records which the University may hold about them, subject to the provisions of the Freedom of Information Act 1992 and relevant University access policies and procedures (PPL 1.60.1 Right to Information, PPL 3.10.02 Assessment)

5.2 While participating in their education, students can expect:

1. to be provided with accurate, timely and helpful information regarding their studies, and about enrolment and other administrative procedures that apply to them
2. to receive, at the beginning of each semester from the subject coordinator, an up to date course profile (PPL 3.10.03 The Course Profile)
3. that program and course content will be up-to-date and informed by current scholarship in the discipline
4. to have reasonable access to teaching staff for individual consultation outside class times, in person or by other means (such as by telephone or electronic mail)
5. that evaluations of academic performance will reflect each student's true merit
6. that feedback on assessment will be recognised as a valuable part of the educative process. Items of progressive assessment should be marked promptly and returned to students with feedback and the mark or grade obtained. Students may access examination marks and scripts, together with appropriate feedback, following release of final results (PPL 3.10.02 Assessment).
7. that their copyright in any essay, assignment, thesis or dissertation they produce will be recognised and that students' moral rights in relation to original academic work will be acknowledged in, for example, scholarly publications, academic presentations or teaching materials (PPL 4.10.13 Intellectual Property for Staff, Students and Visitors).
8. that the facilities or equipment they use are safe and comply with the University's occupational health and safety guidelines

5.3 As members of the University community, students can expect:

1. representation on major decision-making bodies, and for provision for their representation to be included in statutes and rules of the University. It is desirable that student representatives are, as often as possible, appointed by students themselves or by organisations representing them
2. an opportunity to appraise the teaching performance of academic staff and to provide input into program planning and course design

6. University Expectations/ Student Responsibilities

6.1 Students as individuals can be expected to:

1. treat other members of the University community with respect and courtesy
2. treat other members of the University community equitably (1.70.1 Equity and Diversity, 1.70.3 Racism, and 1.70.6 Discrimination and Harassment).
3. respect the opinions of others and deal with disagreement by rational debate
4. avoid conduct which might reasonably be perceived as discrimination, harassment or bullying or which is otherwise intimidating (1.70.2 Prevention of Sexual Harassment, 1.70.3 Racism, and 1.70.6 Discrimination and Harassment).

6.2 While participating in their education, students can be expected to:

1. acquaint themselves with University policies and procedures relevant to their enrolment and studies and observe the statutes, rules and policies of the University
2. attend classes, maintain steady progress in courses undertaken and submit required work on time (unless unforeseen or exceptional circumstances, which are communicated to the relevant staff member as soon as possible, arise)
3. conduct themselves in a professional manner while undertaking industrial placements or other forms of clinical or practice-based experience, and respect the confidentiality of patient, client or commercial information made available to them as part of their practical learning activities
4. incorporate feedback into their learning, make use of the assessment criteria with which they are provided, and be aware of rules and policies relating to assessment
5. maintain the highest standards of academic integrity in their work. Students must not cheat in examinations or other forms of assessment and must ensure that they do not plagiarise the work or ideas of other persons and that the findings of their research are interpreted and presented appropriately and based on accurate data (PPL 4.10.13 Intellectual Property for Staff, Students and Visitors and PPL 3.60.04 Student Integrity and Misconduct).

6.3 As members of the University community, students can be expected to:

1. participate actively in and contribute to University decision-making bodies of which they are members, since students represent a key constituency within the University and provide useful perspectives on its operation
2. provide fair and honest feedback on teaching performance and the presentation of courses.
3. respect University property and the facilities, such as library, computing and laboratory resources, which the University provides to support teaching and learning, so that these are available to fellow students
4. avoid conduct which disrupts the teaching, learning or research activities of other students and staff, or which interferes with others performing their duties.

7. Grievances

7.1 It is the University's aim that students participate in a quality educational and a rewarding personal experience. Students concerned about the application or contravention of the principles outlined in this Student Charter (and the policies which underpin these principles) should be aware that grievance procedures exist to deal with inappropriate conduct, such as sexual harassment, discrimination and harassment and breaches of personal privacy. In addition, students should refer to the MyAdvisor website, as a primary source of information about a range of student-related matters, including grievance resolution process.

7.2 In relation to teaching and educational issues, students may have recourse to mechanisms such as the Senate Student Appeals Committee, concerning University decisions which affect them (for example) the result awarded in a course or the decision of an Executive Dean, Associate Dean (Academic), Dean of the Graduation School and Head of the School about their studies. However, to be considered by the Senate Student Appeals Committee, an appeal must come within the Committee's jurisdiction.

7.3 More generally, students with concerns regarding the conduct of teaching can consider taking the following steps:

1. The University will seek to resolve issues where possible.
2. Students may approach the head of the unit (e.g. head of school, centre director.)
3. It is recognised that there are situations in which students may be reluctant to approach the head of the unit or may remain dissatisfied despite doing so. In these circumstances, students can expect the rules of natural justice to be adhered to when invstigating complaints. Where necessary the University will conciliate and mediate to resolve an issue. The Univeristy provides a central independent office through which students can lodge grievances and complaints. The office will manage the grievance with the relevant Head of the Unit.
4. Where students remain dissatisfied following the involvement or intervention of the executive dean, they should contact the Deputy-Vice-Chancellor (Academic), preferably in writing, with their concerns. The Deputy-Vice-Chancellor (Academic) will consider whether further conciliation may help to resolve the grievance. However, where the circumstances warrant it, a formal investigation may be undertaken. Again, consideration will be given to issues such as maintaining student confidentiality in individual cases. The Deputy Vice-Chancellor (Academic) will have final responsibility for determining the complaint.

7.4 The Education and Postgraduate Student Advocate in the UQ Union is available to provide assistance and advice concerning study-related matters and processes, including grievance and appeal mechanisms. Students are encouraged to contact the Union to discuss concerns they have, before taking the steps outlined above.