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Body

1. Purpose and Objectives

These procedures enact PPL 5.70.06a Staff Assistance Services – Policy.

2. Definitions, Terms, Acronyms

EAP - Employee Assistance Program

UQHS – the University’s Health Service

3. Procedures Scope/Coverage

These procedures apply to all University staff.

4. Procedures Statement

These procedures list the University’s current staff assistance services and the contact details of the service providers.

5. Directory of Services and Providers

Issue or concern

Examples of issue or concern

Provider

Personal and/or work-related issues or concerns

  • relationships
  • work/life balance
  • anxiety, stress and depression
  • career
  • bereavement, grief and loss
  • conflict
  • improving communication
  • drug, alcohol and addictions
  • legal and financial issues
  • coping with change
  • parenting

Employee Assistance Program (EAP)

This service is available to all UQ staff and their immediate family. 

Discrimination, harassment and bullying

  • Discrimination or harassment - on the basis of sex, sexuality, gender identity, lawful sexual activity, relationship status, parental status, family responsibilities, pregnancy, breastfeeding, age, race, impairment, religious belief or non-belief or activity, trade union activity or associated with a person identified by one of the above grounds.
  • Bullying - repeated less favourable treatment of a person by another or others in the workplace, which may be considered unreasonable and inappropriate workplace practice. It includes behaviour that intimidates, offends, degrades or humiliates.

Discrimination and harassment contact officers

Workplace Diversity and Inclusion, Human Resources Division
Phone: 07 3356 6253 (ext. 66253) or 07 3346 0402 (ext. 60402)

Employee Relations Unit
Human Resources Division
Contact Human Resources Division
Phone: Reception 07 3365 2055 (ext: 52055)
 

Workplace issues or concerns

  • workload pressures
  • interpersonal difficulties in the workplace
  • organisational change and restructuring
  • productivity and communication grievances
  • mental health issues/concerns

Workplace Psychologist, Workplace Relations, Human Resources Services

 

Employee Assistance Program (EAP)

Health or medical issues

  • sudden illness or accidents at work
  • advice on work-related health problems (e.g. noise-induced hearing loss, sun exposure) or the interaction between health and work
  • preventive health care and health promotion activities
  • advice concerning (and vaccination to prevent) occupational infection e.g. tetanus, hepatitis B, Q fever and diseases associated with international travel
  • counselling and referral for work related or personal problems

UQ Health Care (UQHC)

Occupational Health Nurse Advisor
07 3365 6925 (ext: 56925)
or ohna@uq.edu.au

Workers’ Compensation claims and rehabilitation programs

  • Workers’ Compensation claims and payments
  • assistance with medical and rehabilitation programs in the workplace
  • guidance for ergonomics and workplace health and safety

Work Injury Management Team
 

Ergonomics and Rehabilitation Advisor 

 

Pastoral or ethical concerns

  • personal, family, religious or spiritual difficulties
  • marriage counselling

Chaplaincy Services
 

Sexual harassment

  • any form of sexual conduct that is unwelcome, uninvited, and unwarranted

Discrimination and harassment contact officers

Employee Relations Unit
Human Resources Division
Contact Human Resources Division Reception
Phone: 07 3365 2055 (ext: 52055)

Workplace Diversity and Inclusion, Human Resources Division
Phone: 07 3356 6253 (ext. 66253) or 07 3346 0402 (ext. 60402)

 

Custodians
Chief Human Resources Officer